Proceedings of JSPE Semestrial Meeting
2012 JSPE Autumn Conference
Session ID : D23
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Host: The Japan Society for Precision Engineering

Service Failure Effects Analysis to Realize Highly Reliable Services
*Yusuke Kurita, Kosuke Ota, Koji Kimita, Yoshiki Shimomura
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Keywords: Service Reliability, Failure Effects Analysis, Customer Satisfaction
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[in Japanese]
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© 2012 The Japan Society for Precision Engineering
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