マネジメントのための品質工学 9.危機管理と品質工学の立場

抄録

Quality Engineering deals with all kinds of noises. Earthquakes are big nature noises. Designing robust houses than competaters is a role of quality engineering. However what kind of noise we should pick up is the most important step from the viewpoint of robustness test. In this article it is discussed not only big nature noise but also explosion by a criminal person. In all business fields there is monetary transaction and there are always monetary problems due to criminal activities.

The designers of public telephone sysytem in ECL suffered from the users who did not pay the fare but also change system. They had to change design everytime by the system after knowing the noises. The noises by criminal people in information systems would be the most important noises including in 21st century. From the viewpoint of quality engineering the measure of functionaly needs not changes, but we have to predict the noises by climinal people.