Abstract
This paper is designed to establish value indices as another management indices to be added to Quality, Cost and Delivery which have been considered as the essensial business factors in the age of advancing information technology. It discusses how such indices can be effectively utilized. In these days when management must regard "customer value" more importantly than the imbedded "value added", the management structure of business, too, needs to be drastically changed, as "innovation of the basic set-up of business" is loudly voiced these days. There is a general notion that changes in basic paradigms, human resources, etc., can be best realized by changing the primary viewpoint on, and methods related to, the term "evaluation". Thus, the author believes that japanese bussiness organizations should by all means direct their research to 1) establishing a ;method to express "value" as quantified in terms of specific indices, 2) formulating practical theories for their use, and 3) conducting further researches so as to validity the such theories. Throughout this paper, the author discusses how effective such value indices will be and how they can be best used.
