Resolution of Global Themes by TQM Activities

Abstract

Recently, business environments around an organization continue to change drastically.Therefore, the organization must grasp the changes, determine a vision and strategies fit for the environments,and improve and innovate the organization's processes/systems to attain the vision and strategies. TQM is a methodology for doing this effectively and efficiently, which has been utilized worldwide and in all business sectors and has made great successes.However,a close look at status of TQM in individual organizations shows that many organizations implement TQM without understanding its essence,and often have quit TQM.This article shortly explains the key activities as TQM, summarizes the outstanding activities which have been implemented by the Deming Prize awarded organizations, and based on them, discusses future expectations for TQM activities and the roles to be played by TQM promotion departments.