Abstract
Providing customer with products and services requires a high sensitivity. It is fundamental to conduct risk management while paying close attention to design and producing products in order to prevent defects in the market. However, problems may occur due to unexpected use in the market and insufficient control in production. Under such circumstance, it is important to carry out a series of crisis management, including rapid emergency measures and prevention of recurrence by root cause investigation, to minimize the damage.
Recall is institutionalized as a means of crisis management, and it normally require to release promptly the incidents to HP such as consumer agency, Ministry of Economy, Ministry of Land, Infrastructure, Transport and Tourism, Infrastructure and Transport. By knowing them, owners and users are becoming able to avoid dangers in advance. Although recall is done in many fields, in this article, we grasp the actual outline of the current situation about consumer products and automobile-related issues, and try to propose suggestions and issues from the viewpoint of safety management.
