A retrospective study of characteristics of shopping behavior shifting and service use in cyberspace

Abstract

Along with the widening use and development of the internet, people's shopping behavior and service use have shifted to cyberspace. Cyberspace influences real space. It is necessary to ascertain the transition from the past cumulatively to evaluate this phenomenon precisely. This report, based on the memories of participants, clarifies properties that have been influenced. Results show that (1) buying books has shifted from existing central city areas to cyberspace; (2) suburban shopping centers have become less preferred than cyberspace when buying clothes; and (3) banking and insurance show considerable shifting behavior.