Workplace variables in job satisfaction and intention to continue working in long term-care-facility staff: Differences by workers’ experience, qualifications, and employment status.

Abstract

This study investigated efforts at the workplace that increased job satisfaction and intentions to continue working among nursing-care-workers in elderly-care-facilities. The study also examined whether the effective efforts at the workplace differed by workers’ experience, qualifications, and employment status. We analyzed the data of 2,948 nursing-care-workers in elderly-care-facilities. The participants were those that had responded to the worker questionnaire of the “Nursing Care Labor Situation Survey 2017” conducted by the Center for Nursing Care Labor Stability. The results indicated that job resources at the task, the interpersonal, and organizational levels increased the job satisfaction and the intention to continue working of care-workers. For some of job resources, the effects of them on the job satisfaction and the intention to continue working differed by workers’ experience and care-workers’ qualifications. Because “opportunities to receive guidance and advice from superiors and seniors,” “a system to evaluate skills appropriately,” and “wage increases based on skills and qualifications” were more strongly related to the intention to continue in employees that had worked at the facility for less than three years than more than three years, these efforts might be important factors to prevent high turnover problems among nursing-care-workers.