Objects: The purposes of this qualitative study were to clarify reasons of hiring older workers in various sections by hotel managers in Japan.
Methods: Seven managers in six hotels chosen as hiring older adults in various sections were semi-structurally interviewed. These hotels, which hired people over 65 in at least four sections of total five sections, were selected from ones which responded to our survey for all hotels registered by Government. The transcript of interviews was analyzed using Steps for Coding and Theorization.
Results: Continuing employees were expected not to be welfare-type employees. Furthermore, they were expected to lead younger employees and to be as capable as active employees. New employees were expected to play a role in supporting the labor shortage. They are expected to be reasonable human resources who are willing to work irregular hours.
Conclusion: The expected roles of HR managers differed between rehired and newly hired employees.
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