SOCIO-TECHNOLOGIZING OF CONSUMER PRODUCT SAFETY KNOWLEDGE

PRODUCT SAFETY DESIGN AND SAFETY EDUCATION FOR USERS BASED ON ANALYSIS OF TROUBLE INFORMATION ON OIL STOVE

Abstract

There are many product accidents caused by both poor considerations on product design and inappropriate way of use by users. It is crucial to reduce product accidents to achieve "safe and secure society." It is effective to visualize, structure, and reuse both trouble information and implicit knowledge, which lies scattered among users, providers, accident responders, and so on. However, a well-defined methodology for such activities has not been established.
In this study, we propose a comprehensive methodology for socio-technologizing product safety knowledge, through extracting the knowledge from various players and feeding back them to product design and safety education for users. We also show an example of the application of the proposed methodology, by applying it to oil stove.