Abstract
Web application has increased demand as a technology for BtoC every year. It is necessary to consider the handling of Web technology like the individual information and security for operation. When the customer where the information system knowledge is insufficient thinks about the Web application introduction, The selection of the Web technology is difficult. Therefore, the problem that the customer demand is not appropriately obtained occurs. Then, customer and Web application operator's skills are investigated in this thesis to obtain an appropriate customer demand, and it proposes the method of using the result for the Web technology selection.