Abstract
This paper reports the result of discussion of the study group on applying QFD (Quality Function Deployment) to project planning. The project planning is the most critical process in project management's processes. If the project planning is un fixed, it causes the changes of requirement specifications or rescheduling of some activity. The project planning process begins from grasping customer's requirements. Problems of the process of grasping customer's requirements are ambiguous background of requirements, insufficient requirements, unclear descriptions, and therefore inconsequential introduction of customer requirements to the following requirement definition process. Therefore this study group proposed a requirements definition tool using QFD last year. In this year, we discussed about the utilization of the tool more easily and effectively. At first we focused on the clarification of components for grasping customer's requirements. This is useful for communication among all stakeholders. Second, we discussed applying for the proposed method for comparing alternative systems based on customer's requirements. In addition, we discussed human factors in the requirements definition process.
