2510 Roles of sector-level PMOs in quality management and process improvement activities

Abstract

In order to improve customer satisfaction, we are implementing a company-wide quality management system (QMS). Under the QMS, sector-level PMOs apply company's policies and action plans to projects and initiate improvement activities with the aim of improving quality and eliminating failed projects. In this paper, we focus on roles of sector-level PMOs in quality management and process improvement activities and describe implementation of our internal audit system, proactive project management and risk assessment.