Abstract
In this paper, we propose an activity model to promote continual process improvement by SI vendors that develop various kinds of projects. Then, we show the applying result of this model to an organization actually and its evaluation. For the organization goal achievement, it is important to improve the process that includes the problem of it. However, because each department and project of an SI vendor have various characteristics and problems, the uniform application of the improvement policy of the organization to them is difficult. On the other hand, the organization measure is necessary to promote improvement process fixation to each department. That is the overhead restraint to introduce the improvement process, and so on. Therefore, we propose the activity model of the process improvement, in which we respect the autonomous activity of each department to implement the organization policy. As a result of applying this model to the actual improvement activity, we found it is effective. We also found that we need the continuous evaluation and improvement of the policy, because its effect should reach the limit in the time.
