2510 Continuous quality improvement activities for development in maintenance

Abstract

This paper describes a case in which effects are achieved by involving customers and performing continuous quality improvements in outsourcing services for development in maintenance. In this case, a broad scope of development in maintenance is rendered by taking over the customer's maintenance assets as they are. Based on actual case experiences, it is discussed that how effectively tasks to tackle are selected from many tasks by visualizing them in a broad scope of maintenance by matrix-like analysis and effects are achieved.