Abstract
There is a tendency that IT Service management projects are regarded as "reactive". However, members of IT Service management team are the closest to the customers and recognize present situation of customer systems and obstructive factors of customer IT strategy, so they are able to propose practical solutions proactively. The goal of our IT Service management project is to become a partner that support concept for the future of a customer through these proposals. To achieve this goal, all members of IT Service management team provided high-value added service by using "Continual Service Improvement (CSI)" (one of an IT Service life cycle) as a mechanism to work out ideas of high-value added IT Service. In this paper, we introduce the example of improving customer presence by making a proposal of high-valued added IT Service through delivering IT Services with utilizing "Continual Service Improvement (CSI)".
