Since around the year 2000, a Guide to the Project Management Body of Knowledge (PMBOK^[○!R] Guide) has especially played a significant role in spreading systematized knowledge on project management in Japan, and nowadays, it is the de facto standard for project management guidelines. However, it is said that PMBOK^[○!R] Guide is difficult to understand for beginners and is useless for mid-level or higher. This thesis takes the chapter of risk management as an example that is difficult to understand and tries to find out issues of PMBOK^[○!R] Guide by means that compares it with ISO standards.

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This paper is the case study which harnessed the merit of the regional bank communalization which adopted the system of the mega bank as a package. The data transition program which realized the systems integration (system unification) accompanying merging operations performed in the package offer line and branch integration was utilized to the utmost, and the effect is considered from the application track record to the integrated project of a regional bank.

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Embedded systems development projects are difficult to achieve their goal of QCD, because the size and complexity of embedded systems are increased and multiple projects run concurrently to expand their business globally. In this paper, the authors report an application of software product line development for embedded system to solve problems previously described and the point of project management in software product line development.

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The mission of the project is to renew the huge number of hardware devices, which has distributed around Japan, approximately 700 locations. And the number of devices is approximately 140,000, which includes about 50,000 teller terminals. The project is extremely challenging because the several projects run in parallel; those includes replace of the communication method between the central server and the terminals, renewal of center facilities, terminal software (e.g., introduction of virtualization technology) and information system for OA. As not to affect the existing system for normal use, we conducted at the every weekend within three-month, peak number of personnel amounted to about 1,000 people. We will introduce the approach of project management that was completed successfully, many project personnel and stakeholders participate.

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This paper attempts risk identification in Project Personnel Plan Collapse employing the two-dimensional table composed of the project constituents and the risk causes. Our focus is on the working plan phase that caused the collapse. After the risk is identified, the scenario of the Project Personnel Plan Collapse is enumerated.

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In recent years, the cybercrime is increasing and construction of the strong information security is required in organizations, such as an enterprise, as a countermeasure against a cybercrime. Although the activity called as one CSIRT (Computer Security Incident Response Team) exists, spread is not fully progressing by factors, such as high cost structure. In this paper, in order to spread CSIRT activity, cancellation of the high cost structure which are the present main subjects is described. Specifically, reference is made about the aspect of practical use which is a key factor of the high cost structure of CSIRT, especially a human-resource-management method. Thus, a new human-resource-management method is proposed paying attention to the point that human resources also increase with the increase in a security incident. Here, the algorithm which combined the triage strategy of emergency care and the vulnerability assessment system evaluation basis of FIRST (Forum of Incident Response and Security Teams) is proposed. This contributes to high cost structure reduction of CSIRT.

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We developed the project to concurrently implement approximately 7,500 network system devices to more than 1,700 of customer's sites. Only a limited time and cost were provided and we were required to achieve uniform and high quality performance in the development work nationwide. In this project, the number of engineers was estimated about 9,000 in total for kitting of new devices, nationwide implementation development, and on-site operation control. However, such a large number of engineers were forecasted to cause a quality reduction, delivery due delay, and cost increase. As a preventive measure against those risks, we configured an on-site progress management system with PCs and mobile phones and enhanced the cooperation with the project members. As a result, we could successfully complete the project. This report describes a management case example of risk management with this progress management system.

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A project manager organizes his/her team by considering rank, experience, skills, competency, motivation and other factors necessary to achieve project goals. Yet, a lack of understanding of team members' personalities or an unproductive job assignment can cause conflicts and build stress among team members, leading to decreases in team productivity. Project team formation entails three issues (1) Issue in forming a skill-based project team, (2) Issue in forming a project team of single competency, (3) Issue in matching competency with project characteristics. This paper proposes applying the FFS (Five Factors & Stress) Theory to understand people's thinking, behavioral patterns, and stress factors to form a team that is capable of producing results. Additionally, it recommends a practical approach to assigning jobs that increases productivity in systems development projects. The FFS Theory facilitates visualizing and mutually understanding the way of thinking & behavioral patterns of team members to reduce potential conflicts. Thus, it promotes good teamwork through leveraging the strengths of one another. To heighten a project's success rate, the project manager should value human aspects like competency (behavioral features based on personality type strengths) over technical elements, e.g. rank, experience, and skills, when organizing a team that can demonstrate competency and assigning roles effectively. This strategy has contributed to enhancing productivity of several teams in the past.

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The case method practice using Short cases is aimed to develop project manager's skills. Short cases are written in several sentences and made from various situations that actually occurred in the past projects. One of its objectives is training project manager to improve adaptability to the various situations through "Mock experience". And this paper describes about training that can improve adaptability of various situations using Cases collected by a theme axes particular.

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It is the ideal situation that good members have gathered for executing project and the team hasn't met problems. But usually the team constructed by members who are available for joining at that time and they aren't necessarily for required members. This article defines maturity for member and increase maturity level for success of project. This paper helps to manage and to build the high performance team.

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Various stakeholders are involved in the IT systems development projects. For those projects to succeed, stakeholders analysis is necessary as well as reading RFP (Request For Proposal). Contractors often fail to understand the intention of the orderers. Therefore, proposals in the super-upstream process are necessary to know the real intention of the key persons before the RFP are created. In this thesis, an example of the proposal which focuses on stakeholders analysis using mind map in the super-upstream process is described.

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The management difficulty of the community medicine becomes the big problem in the medical industry. The 'A' Hospital finishes current management in March, 2012, and other companies will begin management in April. Therefore we must introduce a medical information system in three months. We used a method "to introduce a system of the model Hospital" into. This is a method to bring the same function of other hospitals. I was able to build it while understanding a visitor. However, the visitor had various problems to operate a hospital. The hospital may not continue, too. We looked for every pattern to reach hospital operation and prepared with a visitor. I thought that I could do it in the environment of the visitor each other, and a new hospital was able to operate. The visitor accepted suggestion to realize a purpose "to continue the hospital which protected medical care". This led to the result as "the good partner of the visitor".

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In maintenance and operation of information system, it is extremely difficult to crimp troubles occurred completely. Program developers and maintenance operators have modified cause in case of trouble, and have improved feedback on review, however, mistakes and troubles have still occurred. Besides, we have gone to a great deal of trouble to post handling and explaining to client. On the other hand, as for electricity industry, building field, transportation facilities and medical care facilities, those industry have obviously developed provision against preventive provision and preventive measures such as drawing up highly accurate work procedure, because if trouble happens, most of cases would lead to cause a serious accident involving human lives. In a operation section a writer belongs to, we have caught up "Time-Series Thinking Framework" which is the method to analyze time-series operation procedure and seek a cause of trouble. It was devised by other industry. In maintenance and operation of information system, we introduce a case applied the chronological thinking framework as consideration for preventive measures of trouble and improvement in the chronological thinking framework in this paper.

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In maintenance and operation of information system, it is extremely difficult to crimp operation mistakes and troubles completely. Program developers and maintenance operators have modified cause in case of trouble, and have improved feedback on review, however, mistakes and troubles have still occurred. Besides, we have gone to a great deal of trouble to post handling and explaining to client. To break down those situations, the operation section the writer belongs to applied "Time-series Thinking Framework", moreover, succeeded in picking out thoroughly any chronology of situations before and after the incident. However, as for cause analysis later, we made use of fishbone chart, relation diagram, 5 Whys analysis, and Mind Map^[○!R] etc, we couldn't determine proper root cause, because most of members included offshore members haven't experienced enough quality management. Therefore, we devised "case associative cause analysis", which is the method we could derive root causes easily and associatively from, if members wouldn't have any knowledge about quality management and experiences. I make a suggestion. In this paper, I would like to introduce a way of thinking about "case associative cause analysis" and a real on-site example with the method.

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In maintenance and operation of information system, it is extremely difficult to crimp operation mistakes and troubles completely. Program developers and maintenance operators have modified cause in case of trouble, and have improved feedback on review, however, mistakes and troubles have still occurred. Besides, we have gone to a great deal of trouble to post handling and explaining to client. To break down those situations, the operation section the writer belongs to applied "Time-series Thinking Framework", moreover, succeeded in picking out thoroughly any chronology of situations before and after the incident. However, as for countermeasures later, we made use of tree diagram, matrix diagram, 5 Whys analysis, and Mind Map^[○!R] etc, we couldn't determine proper root cause, because most of members included offshore members haven't experienced enough quality management. Therefore, we used TRIZ and SCAMPER, which are new-products development and the method for idea, and then devised "SAFETY Framework". This is the method to consider countermeasures of compulsory association in IT service management. In addition, it is available if members wouldn't have any knowledge about quality management and experiences, so I make a suggestion below. This paper shows a way of thinking about "SAFETY Framework" and a improvement example of maintenance and operation to which "SAFETY Framework" is applied.

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Project is an activity having start and end point (deadline), containing highly uncertainty, and being done by people who create a unique output. The project is a human activity, thus 6 behaviors of human psychology: hidden margin of safety, consumption of all budget and time provided, last-minute work, no report even work is done earlier, multitask and excessive management, are laid behind. Delay factor potentially exists in the project, therefore PMBOK, a project management framework, has been established. However, according to a lot of difficulties to meet the project deadline, 83% of typical IT projects are delayed and 18% of them are stopped. CCPM (Critical Chain Project Management) is applied to a project and its schedule set using a conventional period estimation method (11 months) was shortened by 27.3% (to 8 months). At the same time, 49.9% of vendor resource's overtime hours were decreased compared to it before applying CCPM. CCPM is a project management method developed based on TOC from a viewpoint of total optimization. A "buffer" is placed at the phase-end and collectively managed, instead of removing the margin of safety from each task and shortening the duration of the task. Project manager can understand the whole project progress from consumption of the buffer at the phase-end, not the progress of individual task. Not only the project duration shortening, but also comfortable time and cost reduction are achieved, however these are just secondary effects. In this thesis, it is proved that application of CCPM to IT project is effective, and that the true value of CCPM application is people motivation and growth and, further, it leads to growing organization are discussed.

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A feature of the project management body of knowledge (PMBOK) guide book is that the data flow started from each management process is described. In previous work, the author has presented that we could visualize the network structure of the project management process based on this data flow. In the PMBOK guide fifth edition, a stakeholder management knowledge area was established newly. In this paper, the author visualizes the structure of the management process in the PMBOK fifth edition and considers a role of the stakeholder management knowledge area.

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Recent studies on various areas revealed that "competency" influences many aspects of project activities. In the system integration area, competency of project manager is getting attention to explain the project result. Especially negotiation skill of project managers is very important. When deciding a contract form and a price of project, high negotiation skill is needed. This research is about concept of training for effective negotiation. We interviewed project managers and found out that technique, tool, mind, preparations are very important for negotiation success. From this success model of negotiation we propose practical training-style which is based on real negotiation scenes in the real project case. In this report we propose the concept of training called role-playing for effective negotiation based on case analysis. We expect this way of training will change project manager's negotiation behavior for their success.

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Today's ITIL documentations are look dissatisfied especially comparing with Cabinet Office's other best practice up-to-date documentation from business viewpoints. Requirements for next ITIL in order to connect PM's Portfolio, Program and Project Management are studied. The main points are as follows; 1) Scope of ITIL, 2) Portfolio management, 3) Program management, 4) Innovation Manager (Change Manager), 5) Competence.

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There is a tendency that IT Service management projects are regarded as "reactive". However, members of IT Service management team are the closest to the customers and recognize present situation of customer systems and obstructive factors of customer IT strategy, so they are able to propose practical solutions proactively. The goal of our IT Service management project is to become a partner that support concept for the future of a customer through these proposals. To achieve this goal, all members of IT Service management team provided high-value added service by using "Continual Service Improvement (CSI)" (one of an IT Service life cycle) as a mechanism to work out ideas of high-value added IT Service. In this paper, we introduce the example of improving customer presence by making a proposal of high-valued added IT Service through delivering IT Services with utilizing "Continual Service Improvement (CSI)".

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The Author analyzes the cases of Global IT service projects for Japanese Multinational Customers, and suggests possible solutions for the issues that IT Servicers encounter when they extend their business from local to global.

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The test range of our system is expanded by the complexity of the software structure caused by repeated program modification and the increase in the combination between systems for new services. Moreover, reduction of a test phase is also occurred by delay of the requirement definition and the increase in our customer's request. Therefore, it is demanded for software testing to carry out a test certainly in the limited period. For the purpose, the early and exact test is important, however, the variation of the skill in individual makes it difficult. In this article, we introduce the example of the automated software testing in plural software development for carrying out the early and exact test.

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To improve a strike rate of construction projects, we have been promoting the business process reengineering project. We have been employing the risk management system. This system clarifies project risks by using risk checklist and supports a defining process of risk mitigation plan. It utilizes the past project knowledge as checklists and reference examples for risk mitigation plan. We have examined a process which defines the new project knowledge by evaluating the information of project risk management process, and it will be utilized for next project. Furthermore, this knowledge will be utilized for the education and training process of project manager.

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For leading the domestic and international construction projects successfully and improvement of that management quality, we have been focusing on the personnel training process of project managers. We have developed the method which evaluates characteristics of project manager's quantitatively. This method has a basic data which consists of replies of about 200 items of questionnaire. It evaluates project manager's characteristics in some viewpoints (project experience, behavioral trait, knowledge, etc.). This method defines the target score of project management work, and by comparing project manager's characteristics with target score, it clarifies their strength and weak points for education. Furthermore, we will support the organization of project formation by evaluating a result of comparison.

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About an action and a project of restoration or revival, it is thought that the argument at the point of view of the project management has not been carried out very much, but, of course, the knowledge of the project management is very useful. The last purpose of the revival plan is "the civic rebuilding of the life", and the management of the revival plan development project is a social project management. And the important points of the project management of the revival plan development are the stakeholder participation, the citizen's decision-making process which are an important stakeholder, and the role of project manager and the promotion organization.

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In IT project management, reserve is the important element for risk resolution. However, we hardly see quantitative method about how to decide the amount of reserve. Three-point estimate method is useful one to estimate risk, but it is insufficient for decision of reserve only to calculate expectation by formula E=(o+4m+p)/6. The expectation formula means that probability distribution of estimated value follows beta distribution, so we have calculated a concrete probability distribution. It describes that relation between reserve and success probability, and it provides quantitative information to decide the amount of reserve, for example, 'is the amount of reserve sufficient?' or 'how much is valid reserve?'.

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The purpose of Project Based Learning in this program is training practical skills for students. In this paper, we introduce characteristic and device of PBL and how to lead it in this program. Also we analyze the activities of improving motivation for student and evaluate those effect using IT Skill Diagnosis and Questionnaire for students. The effect of practice skills improvement was appeared, and students estimated this Program and PBL as advantage.

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Many problems of the software development project are caused by the non-technical factors in requirements definition phases. The implicit problem of the requirements definition phase is the problem that a demand doesn't become clear and the difference of the demand will occur between users and vendors. Therefore it's difficult to express it quantitatively. These problems are passed to lower process and have a big influence on quality, cost, and delivery. In this study, A method to support definition of requirement quantitatively is proposed by using the opinion information that is mass electronic natural language data. User's evaluation item is discovered less expection by analyzing the demand that consumers have. The network analysis is used to get rid of the leak of the demand, and to clarify evaluation item for the product. Naive Bayes is used to quantify the degree and the interest degree of the demand of the user. In addition, this method is inspected by analyzing the opinion information of the real user at the end of the article and is inspected about the usefulness.

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In general project management methodology, management effectiveness is required because deliverables should be created with limited resources, cost and time. This methodology is effective but with this, the project tends to concentrate only on protecting a well defined scope and becomes estranged from its original purpose of the project. This paper suggests Resilient Project Management which support the changing business needs.

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The public hall of each place in Japan built in the 1960-70 generation greets time of the rebuilding for deterioration and facilities standard obsolescence, and the update of 100 facilities degree is assumed in these ten years. On the other hand, the Enforcement The Low about a Theater in June 2012, and the progress of the digitization of theater facilities, they are in changing period at their both sides of hardware and software. In case of the public hall construction of City of Kurume ,Fukuoka, I'm working for it as the senior advisor of city mayor, I studied about the project management of a public hall construction in changing period and I point the importance of thorough of wbs work and making up the advisor team and the remaining issues.

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Concerning new product development projects, product consumers' potential needs are clearly shown. Developing those products that fit such needs is connected to the consumers' degree of satisfaction. During B to C transactions, there are difficulties in hearing investigations as well as when attempting to accurately grasp what kind of products the market is demanding because of the population of the target market. Within this study, opinion information from online is analyzed and important costumers' needs are included with the opinion information during new product development is estimated. In regards to quality, using casual analysis networks regarding opinion information of existing products that did and did not sell are established and consumer needs are then predicted. The opinion information from here is compared and becomes a basis for new product development. Furthermore, the reasons for which a product did not sell are discovered.

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An estimation of a project's cost is one of the important elements for a project's success. It is difficult to accurately understand customer's requirement during the initial phase before making a contract because of the limitation of time and information. Therefore, the basis of cost estimation is unclear, making it difficult to recreate the estimation. These are caused by people's lack of experience. This study proposes a method of using text mining and machine learning estimate project costs based on the word choice of the statement of work.

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The function and ability required of products has been upgrading and growing complicated. Therefore, the way in which the Request for Proposal is accurately interpreted is thought to be so important. The comprehensibility of the requirements extraction in the upper process makes great influence on the quality of the materials. Thus, this project looks at the serious loss that can occur if problems exist in the requirements extraction which is tested during the requirements analysis. Within this study, an ambiguity and Non-functional Requirements extraction technique is proposed to prevent such problems in the Request for Proposal during the upper process. First, the proposal request's section that contains ambiguity and Non-functional Requirements is extracted manually. Then, an ambiguity and non-functional requirements are found by both an expert and a non-expert, and the difference is compared to extract requirements that are likely to cause misunderstanding.

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An agile development method has been attracted attention as new software development method in current few years in Japan. However the ratio of implementation has been lower than in US and Western countries because Water whole method has been a mature development method in Japan. The main reason should be the difficulties of way of estimation and related the contract due to the difficulties of initial planning for acceptance of changes in the project. In this research, we focus the processes and methods of estimation for Agile Development to make sure the advantages, disadvantages and the requirements when they are used for. This research shows an effective and dependable way of estimation for agile development with correlation and regression analysis of story point and actual working time based on real data of projects of an IT company who think agile development as a business strategy. It aims to reduce the uncertainty of time, quality and cost by using this estimation method for expanding the use of an agile development.

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Japanese agriculture is going to face much more critical situation after joining TPP (Trans-Pacific Partnership). Protect the import does not create better agriculture industry. We know Japanese products having quite good potential rich customer in the world even Japanese firming products. This study considered development of overseas markets for products having international competitive power. At first, the objective of this study is established "Choice of markets and decision of marketing method" and "Decision of logistics method" by sorted out problems and is suggested approach methods. We set up an export project treating wasabi which is Japanese characteristic product and I would like this project to be precedent of other agricultural export this time. This article is proposed current status and agenda based on an adaptation example of market development for wasabi.

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