Organizational activity for service quality and CS improvement : Service quality improvement by the activation of service delivery team regarding on-site outsourcing service(<Special Issue>Quality and Satisfaction for Project)

Abstract

In order to improve service quality and customer satisfaction, activation of the organization related with the project is necessary. In this document, I would like to describe the method and activities in order to improve service quality and customer satisfaction by maintaining motivation of service delivery team, through my experiences such as Helpdesk or Onsite Out-sourcing service.