Abstract
At NTT DATA Corporation, to reduce project losses, we conduct risk assessment as a part of the efforts to prevent project failures. Also, we are building and promoting QMS as an effort to increase customer satisfaction and to improve quality. Sector PMO is also building QMS improvement cycle with three pillars, project monitoring, internal audit, and risk assessment. We have put our effort to conduct risk assessment to prevent project failures. In risk assessment, we recognized three key issues based on our lessons. (A) How can we reveal initial risks, and how effectively and efficiently can we perform risk monitoring? (B) After a project is started, how can we prevent the project failure? (C) How can we incorporate lessons into the process to build a useful risk management system? We took the following actions, (a) To place importance on initial risk identification, (b) To manage the estimated final cost included with risks, (c) The estimation was reviewed by third parties before the order acceptance so that accuracy of the estimation can be improved. This article describes facts of risk management, actions taken, results, lessons, and future directions of process improvement for risk management as well as examples of these subjects.
