Approach to Improve the Quality Management of SI Project in Asia : Beyond the Cultural Divergence(<Special Issue>Project Quality and Customer Satisfaction)

Abstract

Recently Japanese companies have been moving into overseas more actively than before. In such a case, systems construction and operation support for their overseas business has been mainly conducted by overseas bases. However, there is the gap about quality management between Japanese customers and local system integrator in overseas. Two factors cause the gap. One is about Japanese management approach. Another is about mind for quality improvement. Therefore, we conducted management training because we considered that it is necessary for local staff to understand Japanese management approach correctly and instill it into their business process. Furthermore, we included some of case studies in the training so that participants can take in others' idea as their own knowledge by combining self-learning and discussion. As a result, this training has affected change of working approach and activation of quality management for local people. We believe this activity will contribute to improve system quality and lead to success of many projects.