Quality Management for System Integration using Multivendor Products(<Special Issue> Project Quality and Customer Satisfaction)

Abstract

Nowadays it has become difficult for a Systems Integrator to build a computer system using only the company's products. Therefore solutions that apply business partners' products are being popular. However, the partners do not always disclose their products' internal architecture and specifications. As a result, problems occur, and in some cases, a large amount of time is required to determine the causes and take measures, and this can become an inconvenience to customers. We clearly defined a quality management process of clarifying the risks from applying partners' products and planning in advance, and developed a support system that manages quality information of partners' products.