組織文化と沈黙

－権力格差と成果志向の影響－

抄録

Organizational culture is considered to be an essential concept for explaining organizational behavior. In this study, the authors measured organizational culture using the GLOBE organizational cultural scale and examined the relationship between culture and silence/voice behavior and its motivation across four organizations. More specifically, using simultaneous analyses of multiple groups (SAMG), we examined the influence of culture on the relationship between silence/voice behavior and its antecedents, such as quiescent and acquiescent silence motives, psychological safety, and organizational identification.

Confirmatory factor analysis provided five factors: power distance, performance-orientation, future-orientation, humane-orientation, and gender equality. Following a one-way analysis of variance (ANOVA) that indicated that organization-level cultural difference existed, we set two groups, that is, high power-distance and low performance-orientation vs. low power-distance and high performance-orientation, to conduct SAMG. This analysis showed that the relationship between silence/voice behavior and its antecedents differed between the two groups. In other words, organizational culture matters. We discuss difficulties in using translated items, our contributions and limitations, and future research avenues.