Abstract
PROBLEM is a key concept used in sharing intentions of medical services among health professionals belonging to different domains. PROBLEMs represent the necessity for medical services from each domain. PROBLEMs serve as a reference point for unifying multiple domain knowledge, when health professional team designs services. However, there is confusion on sharing intentions of the medical services using PROBLEMs. The confusion arose from the ambiguity of the role which the PROBLEMs are playing on intention expressions. Hence, the authors developed a media equipped with a function which specifies roles of PROBLEMs, and tried to control of this confusion. The result of the trial use suggests that the media suppresses the confusion and prompts users to externalize intentions of medical services.
