顧客行動の多様性変数を利用した購買行動の予測

Deep Learning を応用した実店舗・Web・モバイルの多面的な分析

抄録

Nowadays, along with the popularity of E-Commerce, the marketing strategy of retail stores has been more complicated with O2O or Omni-channel. Therefore, Customer Relationship Management (CRM) is one of the important issue for the retail stores. It can be difficult to predict customers future behavior with the simple quantitive information such as purchase frequency since each customers are widely diversified. Although the company can obtain the variety of customers information from their online activity, the use of access history is still limited. In this paper, we defined “the variety of user access patterns” collected from their web browsing history and it shows the patterns they visit the website. Finally, we verified its effectiveness with developing a DNN model to predict customers future behavior.