Relationship of Passenger Satisfaction and Pedestrian Environment Access to Mass Rapid Transit Station in Different Urban Zoning

Case Study Interchange Stations in Bangkok

Abstract

Bangkok is Thailand’s economic and transportation hub. The country’s first mass rapid transit station has operated there for more than 20 years. But the number of passengers traveling through the mass rapid transit system is lower than private cars, with a steady increase in vehicle consumption and population over the last decade. However, the development of a better environment for pedestrians can make more people start walking. Therefore, this research aims to examine accessibility to mass rapid transit stations by walking due to passenger satisfaction and the pedestrian environment. The case study focuses on the elevated station structure, the interchange station in different urban areas in Bangkok’s metropolitan area. An online questionnaire was used to collect data, and data analytics was performed using a statistical tool. The results prove that passenger satisfaction is not entirely different from the urban and west outer ring road zone areas, even in the most developed downtown areas such as the central business districts. The difference between personal variables such as age, gender, and residential location of the station impacts the perception of the pedestrian environment in different ways, as even the environment did not support people walking. However, most passengers are slightly satisfied with the current pedestrian environment. Therefore, for a complete understanding of this phenomenon, a future study should include the correlation between a physical study and user perception specific to the case of Bangkok.