The purpose of this study was to determine the mental health care needs of staff in facilities that had COVID-19 outbreaks and to examine what preparation would be useful in introducing support and provide mental health care from the outside. The study was based on a review of the psychological support provided at the facilities that had outbreaks and the results of an interview survey of facility managers. The reasons that led medical institutions and elderly care facilities to request psychological support during the COVID-19 outbreak situation were the “psychological state of staff”, “concerns as a manager”, and “expectations of the psychological profession”. The fact that the site’s needs were confirmed before the start of support, that specific support methods were presented, and that the support methods and forms were changed according to the site’s situations led to a “sense of security” for the managers. On the other hand, one of the common responses was that they felt the need for mental health care for staff in the outbreak response, but they did not know where to request it from, suggesting that it was difficult to find access. In the future, it will be necessary to devise ways to make information on support and their contact points to be more easily accessible for the medical institutions and facilities.
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