Objective: For the 2020 Tokyo Olympic and Paralympic Games, many physically-challenged people, including service dog users, will come to Japan. Most of them will take international flights for the visit; however, the handling of service dogs by international airlines is not well known. Therefore, the current circumstances of the handling were surveyed to reveal the possible issues. Method: Information was gathered on the handling of service dogs by the international airlines operating regularly scheduled flights to Japan between May and July 2015 by referring to the websites of the airline companies. A telephone inquiry was also used when the investigated items were not available on the websites. Results: The necessary information was able to be collected from 76 of the 81 international airlines (93.8%). Fifty-three airlines (69.7%) had the information of service dogs on the websites, however only eight airlines (10.5%) had all the investigated items on the websites. Fifty-nine airlines (77.6%) accommodated service dogs in the cabin. Among the three kinds of service dogs, guide dogs were accommodated by 56 airlines (73.7%), while hearing dogs were by 49 (64.5%) and mobility service dogs were by 38 (50.0%). Furthermore, 15 of the 59 airlines (25.4%) requested the muzzle on board and seven of the 15 accommodated the service dogs in the cabin. Discussion: This study revealed that three-quarters of the international airlines accommodate service dogs in the cabin, and that mobility service dogs are significantly less accommodated than guide dogs. In addition, it was not easy to collect all the necessary information about service dogs in a short period of time, because of the diversities of websites. Conclusion: The enlightenment activities about service dogs for airlines should be conducted to improve the service for the service dog users, including more accessible information.
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