Objective: Effective management of medical treatment information, particularly critical values, is essential in
every clinical laboratory. A proposal for the management of critical values was issued by the Japanese Society of
Laboratory Medicine in 2021. Our laboratory began implementing the revised proposal in December 2024, which
recommends appointing a medical technologist as a risk manager. The risk manager is responsible for monitoring
the occurrence of critical values, and acting as a liaison between the Clinical Laboratory and the Medical Safety
Department.
Methods: We evaluated the impact of sharing and reviewing critical values, by a risk manager, with the Medical
Safety Department by analyzing the number and content of critical value reports and tracking telephone communications
from laboratory physician to attending physicians. Data from the fiscal year 2018 through June 2025
were included in the analysis.
Results: In our hospital, the total number of tests increased from 2,301,813 in 2018 to 3,235,049 in 2024. Between
April 2018 and November 2024, there were 10 telephone calls from laboratory physician to attending physicians
regarding 28,980 critical values. In contrast, from December 2024 onward, there were 13 such calls for
just 2,495 critical values––a statistically significant increase (z = –8.65, p < 0.0001) following the appointment
of a risk manager.
Conclusions: The introduction of a risk manager to facilitate the sharing and review of critical values with the
Medical Safety Department led to a significant increase in follow-up telephone communication from laboratory
physician. This may reflect improved professional oversight and laboratory management.
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