近年，AIの社会進展は目を見張るものがある．その中でも事務作業の自動化分野であるRPAは目覚ましい発展を遂げている．海外企業では2000年代初頭から導入が進んでおり，RPA先進国のアメリカでは，RPAの普及により人間が携わる業務の25～50％が削減できたと言われている．だが，業務プロセスが停滞してしまってはいくら業務の自動化が進んでも，極論を言えば，会社が倒産してしまう可能性すらあり得る．サスティナブルな企業存続に欠かせないあるべき姿に向かってPDCAサイクルを回す為に，BPMは不可欠である．本研究では，RPAに焦点を置き，BPMを適合することにより，ボトルネックを把握し，経営効率を高める方法を模索することを本研究の目的とする．

When performing sensory evaluation, it is necessary to consider not only using a lot of time and cost but also human factors such as stress of subjects. This study focused on solution viscoelasticity and peel force. In order to link above properties with sensory values, we performed sensory evaluation for subjects to various samples with different properties. The obtained sensory values were averaged to exclude influences of individual differences, and the correlation between the obtained sensory values and measured properties was investigated. As the results, high correlation was obtained between sensory properties about “moist”, “refresh”, “smooth”, and “sticky”. Also, high correlation was obtained between sensory properties about “sticky” and “skin familiarity” and the maximum value of peel force measured during 50 cycles of measurements. Therefore, when evaluating skin feeling of skin toner, it may be possible to substitute skin feelings to the evaluation of solution viscoelasticity and maximum peel force.