In this research, the concept of the cleaning quality management method for government buildings that was developed in our previous study is applied to apartment blocks, to verify the possibility of application of this method.
It was identified that the residents of apartment blocks focus on “dust” and “stains” on commonly-used areas such as “floors” and “walls” respectively, when evaluating cleaning quality. Based on this result, we next established “Subjects for Evaluation” such as “floors” and “walls”, and “Evaluation Items” such as “darkening” and “stains”, and set an “Evaluation Level” for each of the “Evaluation Items”. In addition, in this research we conducted a survey on residents' evaluation of cleaning quality for the residents of 25 buildings, and discuss improvements of cleaning quality through the application of this method as well as verifying the possibility of the application of this method.
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