The purpose of this study was to clarify the organizational management for employee retention and human support for employees being promoted by managers of facilities covered by public aid providing long-term care to the elderly or intensive care homes for the elderly. Semi-structured interviews were conducted with five facility managers who consented to participate in the study and managed facilities with a low turnover rate that actively carried out initiatives to promote employee retention. The data was subjected to qualitative inductive analysis and then coded and categorized. Two categories were derived for organizational management: work environment and competence development. One category was derived for human support: building smooth interpersonal relationships. 　Appropriate organizational management may increase work satisfaction and a desire to continue a post in employees, which may in turn contribute to greater employee retention.

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