We had investigated the evacuation human behavior in a tunnel filled with smoke, and clarified the movement speed decreasing with smoke density. In the present study, we investigated the support items to evacuate in the full scale tunnel experiments by the evacuation questionnaire survey.

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In the case of tunnel fires, it is speculated that the psychological factor of evacuees have influences on the evacuation behavior. Nonetheless, the relationship between the psychological factors and the evacuation behavior in tunnel fires has not been clarified. In this study, in order to clarify the impact of psychological stress on evacuation behavior in tunnel fires, we conducted evacuation experiments using a smoke tent, and investigated the heart rate, evacuation speed and blood pressure. As a result, there were 9 subjects’ heart rate increased during the experiment when Cs = 0.5 m^-1 and 0.9 m^-1 before the experiment. The mean heart rate ratio (during/before) of 9 subjects at Cs = 0.9 m^-1, was 0.02 larger than that of Cs = 0.5 m^-1. There were 6 subjects’ blood pressure increased after the experiment in the cases of Cs = 0.5 m^-1 and 0.9 m^-1. Due to blood pressure recovering characteristic after the experiments, there was a difference between the results by Omron and Wahoo Tickr. In all rising group such as the heart rate, systolic blood pressure and diastolic blood pressure at Cs = 0.5 m^-1 and 0.9 m^-1, the maximum evacuation speed was larger and the minimum evacuation speed was smaller than that of the decreasing group.

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This study applies a Japanese moral survey, called RCS II, to validate employee morale in the Taiwan hotel. The research is taken on 250 employees at 'Hotels Royal Chiao His Spa' over spring break in 2010. As a result, there are four features are revealed from the morale statistics in human resource management (HRM). Firstly, male employees have higher consideration on "management satisfaction" rather than female employees do. Secondly, employees who are university educated have higher performance on "job satisfaction" rather than employees graduated from professional colleges or high schools. Furthermore, employees who are graduated from high schools have more respect to "customer satisfaction" rather than employees who are graduated from colleges or universities. Thirdly, the front clerk employees have higher value on "customer respect" than employees other positions within hotels. In addition, compare to other departments, sales department employees are more satisfied on "economic compensation" than others. Finally, employees who are continuous to service for one to five years are much reliable to "leader attitude" than others. From the above, the result of this research matches the previous studies founded by Kagawa's researches in China. It also proves that a Japan's morale survey, RCS II can be adopted in measuring Taiwanese employee's morale as well. Moreover, HRM's issues on the hotel business can be clear by added cases studies in the near future.

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