Two Densities for Successful Non-territorial Offices

A Case of Microsoft Japan

Abstract

Non-territorial offices are regarded as having two benefits: 1) efficient use of space and 2) stimulating communication. It is noted that those aiming for successful non-territorial offices must focus on office density. This study discusses four indicators related to office density. Using these indicators, this study analyzes the case of an office move of Microsoft Japan. This study demonstrates that (i) the implementation of a non-territorial office that focused on the ratio of the number of employees present to the number of seats entirely failed, and while (ii) Microsoft's management focused on the ratio of the number of employees to the number of seats during implementation, regarding stimulating communication at the post implementation phase, the focus was on the ratio of the number of employees present to office area, where they met success.