Annals of Business Administrative Science
Online ISSN : 1347-4456
Print ISSN : 1347-4464
ISSN-L : 1347-4456
Making Gatekeepers in Supplier Systems
A Case for Offering Customer Solutions
WonWook SONGYoungKyo SUH
Author information

2016 Volume 15 Issue 2 Pages 59-73


This paper is a case study of a professional organization for offering customer solutions (POOCS) at Company A, a global materials supplier. Positioned in the upstream supply chains, Company A has the ability to handle materials, and most of its direct customers are second- and third-tier companies in the supply chain. Company A had difficulty understanding the general direction of the supplier system and industry trends for the very same reasons. However, by creating a POOCS, engineers at Company A were able to understand external information of Chain Captains and Trend Settlers and propose solutions without being distracted by semantic noise. In other words, the POOCS functioned much like the gatekeepers described by Allen (1977), who did not find any relationship between the existence of a gatekeeper and performance; however, in the case of Company A, performance clearly improved with the creation of the POOCS to act as a gatekeeper.

Information related to the author

この記事はクリエイティブ・コモンズ [表示 4.0 国際]ライセンスの下に提供されています。
Next article