Annals of Business Administrative Science
Online ISSN : 1347-4456
Print ISSN : 1347-4464
ISSN-L : 1347-4456
A real bottleneck that hindered smooth service operation between different units
Case of Kurashiki Chuo Hospital
Masami Abe
Author information

2022 Volume 21 Issue 6 Pages 103-115


To date, there has been a tendency to think that difficulty for service operations to run smoothly in healthcare organizations is attributed to resistance by professionals to changes in practices. By contrast, in the Kurashiki Chuo Hospital case reported in this paper, the true cause that obstructed safe and smooth service operations was in fact a lack of communication between units.

Content from these authors
© 2022 Masami Abe. This is an Open Access article distributed under the terms of the Creative Commons Attribution License CC BY 4.0 (Attribution 4.0 International) license. The CC BY 4.0 license permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.

This article is licensed under a Creative Commons [Attribution 4.0 International] license.