Journal of Architecture and Planning (Transactions of AIJ)
Online ISSN : 1881-8161
Print ISSN : 1340-4210
ISSN-L : 1340-4210
CLIENT SATISFACTION ON BUILDING CONSTRUCTION PROJECT : New architects' services and clients' expectations
Takashi MIISHOShuzo FURUSAKATetsukazu AKIYAMATakashi KANETASadato HIRAKI
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JOURNAL FREE ACCESS

1999 Volume 64 Issue 521 Pages 237-244

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Abstract

This is a part of a strategic study for Japan Institute of Architects (JIA) about the relationship between architects and their clients. In this paper, four research results are presented. First is a structural modeling between clients' satisfaction on architects' services and the quality/quantity of them supplied actually. Second is an analysis of architects classified into two groups, that is, design oriented architects and management oriented architects, according to their actual services and new direction of them. Third is the review of the JIA's services standard. And final is a proposal of the real state of art for new architects' services and clients' satisfaction on them.

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© 1999 Architectural Institute of Japan
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