Abstract
The aim of this research is to construct and apply a “Cleaning quality control method using occupants' evaluations” based on the FM method, to obtain findings to facilitate the smooth execution of cleaning quality control. Specifically, this paper clarifies the evaluation points such as “subject of focus”, “type of dirt on subject”, and “state of dirt” in each of the respective cleaning categories in government buildings. In addition, based on the results, four levels of evaluation criteria for cleaning quality are established for each cleaning category, and used to survey the evaluations of cleaning quality in multiple government buildings.
