民事紛争解決手続のデジタル化・AI 化

――ODR の社会実装のあり方に関する考察「フリーランス・トラブル110 番」を事例として――

抄録

 ODR (Online Dispute Resolution) is the future of Dispute Resolution using IT and AI technologies. The concept has emerged from the private sector; however, ODR has been expanding in the public sector recentry, and government or judiciary initiated ODR projects have evolved worldwide in the last decade. The vision of ODR is to expand access to justice with user-centered, sophisticated, platform-based dispute resolution services, which should be developed as the infrastructure of the digitalized society.
 In March 2022, the Ministry of Justice in Japan released the “Fundamental Policy on ODR,” aiming to implement the “World’s latest ODR in the Japanese Society.” Along with Court Digitalization initiatives, our society has reached the stage of resolving disputes online. Using the example of “Freelance Trouble #110,” this paper analyzes how we can transform administrative ADR into ODR, refering to the concept of Dispute System Design.