Abstract
Along with global concerns in English communication, we focus on effective and useful negotiating and arguing strategies for ESL learners, more specifically on complaint speech act sets. The aim of this research is to analyze discourses of complaint uttered by Japanese students learning English as a second language, to investigate their characteristics and to develop teaching materials for the improvement of their argumentation skills through Screen English. Based on our findings, we propose teaching materials by which ESL learners train themselves to speak more logically and acquire appropriate communication strategies.
