Relationship between Communication on Social Network Service and Empathy

Abstract

We set up the theoretical hypothesis that communication on social network service (SNS) improves empathy, real human relations and quality of life (QOL) into a chain reaction. It was investigated and analyzed statistically based on questionnaire called collective surveys of university students in the information sciences, and the hypothesis was analyzed by the structural equation model. The results appeared to verify our hypothesis, and promoting effect by communicating on SNS to the empathy in the real world and Internet gave real human relations and QOL stronger improvement effects, in comparison with adverse effects on them of SNS tired and Techno-Internet addiction disorder tendency. Moreover, it was suggested that empathy in the real world can be improved by empathy on the Internet.