Papers on Environmental Information Science
Vol.36 (2022nd Conference on Environmental Information Science)
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Research article
Domestic and International Tourists’ Experiences with Shurijo Castle: Text Mining Travel Reviews
Ruochen YANGShuhao LIUJianye ZHAOShiro TAKEDAJunhua ZHANG
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Pages 150-155

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Abstract

This study used web scraping to collect TripAdvisor travel reviews of the Japanese World Heritage Site Shurijo Castle written in Japanese, Chinese, and English. Text mining was then applied to clarify the landscape perceptions, behavioral preferences, and travel concerns of users. The results indicate that while tourists are generally satisfied with the Japanese and Chinese cultural charms reflected in Shurijo Castle, domestic Japanese tourists expressed some negative emotions about the prolonged and ongoing restoration work. Japanese tourists were also more familiar with Shurijo Castle's attractions, and their choice of sightseeing methods, timing, and perceptions were more diverse. Tourists from Greater China were not only interested in specific historical features such as architectural layouts and cultural relics but also in tourism infrastructure. English-speaking tourists were more inclined to express their feelings subjectively and took advantage of Shurijo Castle's high terrain to satisfy their need for spectacular views.

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© 2022 Center for Environmental Information Science
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