Abstract
This research aims at clarifying the cognitive process of “waiting” for solving the waiting time problem in ICT usage by cognitive approach. In this report, the influence of prenotification of line condition on evaluation of satisfaction considering waiting time. 492 participants evaluated the degree of satisfaction considering waiting time, which occurs in e-mail transmission with a mobile phone. The prenotification set up three types, "telling there is no problem on line", "telling there is heavy traffic on line", and "apologizing there is heavy traffic on line." As a result, the satisfaction in with-apology condition and with-problem condition are higher than without-problem condition in long waiting time length, and with-apology condition showed higher degree of satisfaction than with-problem condition in short waiting time length. These results showed that the evaluation of degree of satisfaction was affected by situated cognition of waiting and also the social interaction not just from time perception.
