Survey on roadside station services for the route Ulaanbaatar-Altanbulag

Abstract

Roadside station along the roadway is an important issue in the field of road transport sector in Mongolia. Due to the lack of proper location planning in the service stations along the intercity road, many roadside stations are operating at the same or close locations and distance of stations are not well organized. This is the reason for the poor availability of services along the road in some parts of the Ulaanbaatar-Altanbulag route, which is the important road connecting Europe and Asia. There are many long-distance drivers, commuters, domestic travelers, and foreign tourists in this route. The purpose of the survey is to study the satisfaction of passengers on in the route Ulaanbaatar-Altanbulag, which is part of the AH3, and to evaluate the reality of the roadside facilities and services. According to the survey of passengers, there are several problems and causes for insufficient roadside service along the route Ulaanbaatar-Altanbulag, which are inappropriate locations of service stations along the operating road, poor implementation of the service types and standards, instability of service stations along the highway and a lack of service culture at service complexes. It is vital to improve quality of roadside service and optimize locations to promote the development of this route and increase the economic efficiency.