2025 年 16 巻 論文ID: PP3890
This study evaluates the performance of the Arif Rahman Hakim Park and Ride facility in Surabaya, Indonesia, based on user perceptions of safety, comfort, and convenience. Using a structured questionnaire, data were collected from 146 users and analyzed through the Weighted Mean Score (WMS) method. The results show that safety aspects such as lighting (2.91) and CCTV cameras (2.84) were rated very good, while comfort features like toilets and cleaning facilities also performed well. However, some variables, including the prayer room (1.91), disabled parking (2.30), and information boards (1.60) require improvement. These findings suggest that targeted infrastructure upgrades and better integration with public transport could enhance user satisfaction and support sustainable urban mobility. This research provides practical insights and recommendations based on WMS results while acknowledging its limitations and suggesting future studies across multiple locations to improve generalizability.
