Abstract
In local cities, it is important to improve bus service level in order to keep the number of passengers and to maintain bus routes since there is no other public transportation system operated except bus. Our research focuses on the punctuality, which is one of the most important factors to determine the level of bus service. Improvement of the punctuality of bus service does not provide benefits only to bus users but also to bus operators. For example, improving of the bus service level will increases number of passengers and, in the meantime, decreases the expense to bus operator because of reducing the bus waiting time at terminals. Our survey was conducted in Nagaoka city, Niigata to study the behavior of passengers coming to bus stops and to analyze the operation costs of bus operator. In addition, we estimate the benefits on both bus passengers and bus operator when the punctuality of bus service has been improved.
