抄録
This research employs AHP questionnaires to survey cargo airlines in Taiwan, and to identify the most important service attributes and the performance of the Taoyuan international airport (CKS) on these attributes. Of the many service attributes that influence an airlines' cargo hub airport selection behavior, "geographical location of airports" is perceived as the most important service attribute, followed by congestion and delay, operational availability, bilateral agreement, local demand, political risk, and airport user charge. According to previous literature, these above-mentioned attributes are some of the most frequently reported service attributes which influence an airlines' hub airport's selection behaviour. However, this research is one of the few researches that rank the importance and performance of the hub airports' service attributes using an empirical study through surveying major air cargo carriers in Taiwan.
