行政におけるサービスデザイン手法導入事例としての特許庁「I-OPEN」プロジェクト研究

抄録

The purpose of this paper is to identify factors that promote projects employing service design methods in Japanese public administration. The research focuses on the "I-OPEN Project," which is being promoted at the Japan Patent Office and utilizes methods such as analyzing the chronology of events and interviewing key persons. Upon categorizing the characteristics of the project and analyzing the elements of promotion, the resulting factors were categorized into four perspectives: player, management, the nature of the project and design education. Factors on the player include initiative and a network type that actively involves external partners. The management style that respects the will of these players and acts as a bridge between them and the organization was seen as a factor on the management. The factors observed for the nature of the project were the multi-year and the open nature of the project that did not seek concrete results in a single year, furthermore, the fact that key personnel having the knowledge and the abilities in design.