Analyses of Interactions among Members in a Service Design Project

Abstract

To develop services that can be operated sustainably, co-creation in which service providers are involved in design is effective. In case of nursing care service development, various experts such as occupational or physical therapists may be also involved in the design project in addition to the service providers. For effective project management, it is important to focus on interactions among these project members. This paper reports the results of analyses of the interactions among members involved in a nursing care service design project. In our case study of developing an online rehabilitation exercise service, we analyzed what each stakeholder contributed and learned through their interactions.