Abstract
In these days, customer needs have been diversifying due to the advent of real knowledge society. Product in the manufacturing industry is becoming a composite artifact of "Mono" (object) and "Koto" (service) that includes surrounding contents of "Mono" and "Koto". Therefore, manufacturing has come to be requested to expand its product developing processes (coverage by the scheme and system project model) for evaluation the customer usage of the said product (coverage of service project model). In this paper, the authors propose a services support and management methodology based on a product concept development.
