Proposal for a Trustworthy Behavior Model Based on Interviews Concerning Corporate Integration

Abstract

Japanese companies have begun integrating their businesses to reduce costs and increase competitiveness. In a previous study, we interviewed subjects who had experienced corporate integrations to clarify how organizational design could be implemented during integrations. Results revealed many conflicts among integrated companies but not how integration leaders could recognize conflict and trust behaviors and cultivate trust. This study completes that previous study and shows how the conflict and trust cultivated via corporate integration relate to items in the trustworthy behavior model. We organize interview results and the nine major types of interdepartmental conflicts. Then we map conflict-handling modes and show relations between interview results and conflict types, interdepartmental conflicts, and conflict-handling modes in tree diagrams for each interviewee. As with conflict, we map interview results concerning trust and the trustworthy behavior. Finally, this study indicates factors of perceived trustworthiness, trustworthy behavior, and risk-taking in relationship in a tree diagram. Interviews clarify that the trustworthy behavior model proposed by Matsuura et al. relates to actual corporate integration.