2022 年 1 巻 1 号 p. 93-110
In this paper, I studied what kind of organizational culture Kazuo Inamori tried to foster in Kyocera by analyzing the message of him published in Kyocera’s in-house newsletter “Respect the Divine and Love People (Keiten-Aijin)”. Through the quantitative text analysis, it’s found that since 1973, his remarks have increased dramatically, and he tried to convey a lot of messages to employees in response to changes in the environment inside and outside the country.
What is characteristic of the content of the remark is the large number of words “heart (Kokoro)”. It is probable that Kyocera’s values, which Inamori himself called “heart-based” management, were reflected in the in-house newsletter. The content of the remarks varied from year to year, and there was a change in the relative frequency of mentions, especially in the 1970s and after 1981. In the 1970s, there were relatively many references to issues, policies, and goals within the company, but since 1981, there has been an increase in references to the inside of people. It seems that this is because Inamori tried to extract Kyocera’s values and management principles from his own experience and pass them on to employees before he retired from the front line.
At the same time, the meaning of “heart” seems to have become more multifaceted and fertile. In addition to the good intentions and sincerity that form the basis of people’s relationships of trust, the “heart” has come to represent the criteria for decision-making and the driving force for realizing aspirations. Finally, I mention some future issues.